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 TERMS AND CONDITIONS and its affiliates (suppliers and service providers) provide their services to you subject to the conditions detailed in this agreement. By using the website and/or registering to shop on, you confirm that you have familiarised yourself with the terms and conditions governing the conduct of parties accessing or using the website to trade and that you agree to be bound by these terms and conditions.


Should you not agree to the terms and conditions stipulated you may not use the website.



Product Information, pictures and specifications advertised are obtained from the bakers, bakeries and/or suppliers of the respective product and may vary from the actual product. We therefore cannot be held responsible for any damage or loss as a result of incorrect product information provided.

The images used to represent various products are specifically selected to provide a visual representation of the actual item. These images are for illustrative purposes only and cannot be used as an actual indication of item, feature, size, colour or any other specification.

Wherever used, the logos of the respective companies are registered trademarks of their respective companies.

You may print and download portions of material from the different areas of this site solely for your own non-commercial use.


EXCLUSION OF LIABILITY will at no time be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, makes no representations or warranties, implied or otherwise, that the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free.

Due to the nature of the industry cannot be held responsible for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.

The entire liability of under or in connection with the Contract with the Customer shall not exceed the price for the goods.

The website may contain hyperlinks to websites offered by other parties other than Such hyperlinks are provided for your reference and convenience only. does not have control over other websites and therefore is not responsible for their content.



No information provided to us in the Sign Up process will be publicly accessed in any way. does not sell, share or distribute any personal information collected at the time of Signing up. may from time-to-time send you details on product launches or specials or information we feel you would find useful.

It is not required that you sign up to use our site, however you are required to sign up should you wish to place an order online. uses the information stored for purely administrative, occasional product newsletters and ordering purposes.

Should you prefer not to sign up, orders can be requested by sending an email to but you will need to provide your full name, contact number and full physical address for delivery (if applicable).



14% VAT will only be charged if the relevant baker and/or supplier is registered for VAT. 

PAYMENT accepts payment via PayFast. If you would like to pay via EFT, you will need to contact head office on to make the necessary arrangements.

All payments must be made in advance and delivery (if applicable) will only be dispatched once payment has been cleared and confirmed by our bank.


WARRANTY can only extend the warranty provided by the baker/supplier of the product.

If you are unhappy with a product, please contact us and we will liaise with the specific supplier.



Prices displayed on our site are updated continuously and are subject to change without notice.

Prices are based on third party rates and are subject to change without prior notice.

All products advertised in all marketing material are limited to availability. We will contact you immediately, should the product that you ordered not be available.

We will not be obligated to supply a product/s that is/ is not immediately available or at the price advertised.



Due to the popularity of some products, may not always have products or services ordered by you immediately available. will accept orders for these products or services to ensure that you will be the first to receive the item once it becomes available.

In order to guarantee the backorder at the current price when placing your order, you would be required to make payment in full. Should you opt not to pay at the time of placing a backorder, the price of your order will be determined when the product becomes available.

If the product/s ordered by you is/are not available, you may cancel the order or place a backorder. Once the products or services become available, it will be delivered (if applicable) once payment is cleared.


No delivery of products will be completed until payments of funds have been cleared.

Each Bakery/Supplier has their own delivery rules and timetables as this is run by the Bakery from which you place your order. therefore cannot be held liable for this delivery service.

Every effort will be made to ensure that delivery happens as soon as possible after your order has been accepted. will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. will inform you as soon as possible if they become aware of any delay.

Time for delivery shall not be of the essence.


It is the responsibility of the customer to check the product once they are received and advise within 24 hours of any problems incurred. cannot be held liable for any damage or product defects directly.

Each Baker and/or Supplier will be held liable for any returns or unsatisfied customers, but will intervene and manage the complaints and refund process (where applicable) with the relevant supplier where necessary.

Perishable goods cannot be returned. is not obliged to accept the return of any goods and this clause shall not be used to imply that shall be obliged to accept the return of any goods. reserves the right to issue a credit note for returned goods and is not obliged to refund the client for returned good



As a condition to your use of this website, you warrant to that you will not use the website for any purpose that is unlawful or prohibited

This website is governed by the laws of South Africa and chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature may, in its sole discretion, change this agreement or any part thereof at any time without notice.

•The website ( and its content is run and managed by Your Bakery Online (Pty) Ltd. based in South Africa and registered in South Africa under company registration number 2016/057426/07. For further enquiries, please contact us at